Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Happy Chico are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	8-14 Business days
Canada, Europe	8-15 Business days
Australia, New Zealand	8-15 Business days
Central & South America	10-20 Business days
Asia	8-15 Business days
Africa	15-30 Business days

Max delivery time – 30 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

HAPPY CHICO

At Happy Chico, our story is a heartfelt tribute to Chico, our beloved black brindle French bulldog who touched our lives deeply. Diagnosed with brain cancer, Chico's incredible strength and unwavering courage during his battle inspired us to create a pet store that honors his spirit.

We started Happy Chico with a mission to offer pet supplies that reflect the same resilience and comfort Chico embodied. Our journey began with a simple goal: to provide high-quality, durable products that enhance the well-being of pets and bring joy to their families. Each item in our store is thoughtfully designed to combine durability with comfort, ensuring that pets of all kinds enjoy the best care and support.

Our commitment to quality, integrity, and compassion drives us every day. We are dedicated to making a positive impact on pets and their owners, celebrating the special bond between them. As we continue to grow, our story remains rooted in the love and inspiration Chico gave us, guiding us to deliver products and service that reflect his enduring spirit.