Returns and refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

HAPPY CHICO

At Happy Chico, our story is a heartfelt tribute to Chico, our beloved black brindle French bulldog who touched our lives deeply. Diagnosed with brain cancer, Chico's incredible strength and unwavering courage during his battle inspired us to create a pet store that honors his spirit.

We started Happy Chico with a mission to offer pet supplies that reflect the same resilience and comfort Chico embodied. Our journey began with a simple goal: to provide high-quality, durable products that enhance the well-being of pets and bring joy to their families. Each item in our store is thoughtfully designed to combine durability with comfort, ensuring that pets of all kinds enjoy the best care and support.

Our commitment to quality, integrity, and compassion drives us every day. We are dedicated to making a positive impact on pets and their owners, celebrating the special bond between them. As we continue to grow, our story remains rooted in the love and inspiration Chico gave us, guiding us to deliver products and service that reflect his enduring spirit.